Privacy Policy

SilverNess is committed to providing all our customers with peace of mind when purchasing from our store and visiting our website. This page informs you of all our policies regarding the collection and use of personal information we receive from our website's users. By using this site you are agreeing to the collection and use of all information in accordance of this policy.

  1. Personal Information
    While using this site, you may be asked to provide your personal information including your name, postal address and email address. This information is to facilitate the purchase and safe delivery of the items we sell. We do not save or store this information.

  2. Logo Data
    Like many websites, we collect and analyse information that your browser sends us whenever you visit one of our pages. We use Squarespace analytics to collect and sort this information Typical log data information include the location and time you were on the site, the browser or social media platform you came from and what pages you visited. We use this data to measure our website and improve its performance.

  3. Communication
    You may consent to receive email notifications from SilverNess. Our emails notify customers of new stock or interesting blog content that we've recently created. You can opt-in to our email notifications by visiting our Contact Us page and opt-out at any time by emailing us.

  4. Payment
    All payments made on this website are through PayPal, which keeps your financial information encrypted when you make a purchase. PayPal have their own terms and privacy conditions which we follow and comply with

  5. Security
    The security of your personal information is of great importance to us. That said, you should always be diligent when sharing information over the internet and that no method is ever 100% secure. We do our very best to ensure all our customers and visitors are well protected but cannot guarantee against a security breach.

  6. Cookies
    Like many websites, there are a few "cookies" found on our website that are used to collect information. You can choose to block cookies in your browser settings but this may affect how you experience our website.

  7. Changes to this Policy Statement
    SilverNess reserves the right to amend or update this privacy policy statement at any time without any warning. You should check this page periodically for any changes and any continued use of this site will constitute your acknowledgement and consent to any changes that have been made.



Our Customer Commitment

SilverNess is committed to sourcing the best quality pieces for great prices. We also expect our customer service to be of the highest standard and ensure that we meet your expectations. We will work hard to make sure our service is fast and our communication is clear and respectful. If you are for any reason unhappy with our service, we want to hear from you so we can rectify the problem, you can contact us through email or by filling out the form on our contact us page.